This is a Screw Rescue Report from a customer in Joudou, Morioka City, Iwate Prefecture, in the Tohoku region of Japan.
★ Issue Description:
"The Pozidriv (R) head screw on the bottom of my electronic cigarette became stripped. Despite attempting to use another company's tool, the so-called "Removing Stripped Precision Screws", the hole only deepened, and I couldn't remove the screw at all. I don't know how to remove this screw, and if possible, I would like to send the product to you for screw removal."
★ Work Log:
The product was promptly sent to us, and the Screw REscue Team initiated the operation. Using the Neji-Mogura Middle Size DBZ-420, Socket Screw Extractor, and Ratchet Drive DZ-50, the rescue was remarkably successful.
★ Customer Appreciation:
"I couldn't figure out how to do it ourselves, so I am extremely grateful. Thank you very much for your help," came the delightful message 🦖.
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