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2023.10.02 [Screw Rescue Report] Dyson Vacuum Screw


This report documents a Screw Rescue operation conducted for a customer in Ōgawamachi, Saitama Prefecture, in the Kanto region of Japan.


★ Issue Description

The customer attempted to change the vacuum cleaner's battery after three years, and while trying to remove the last three screws, it became stripped. The other two screws were successfully removed, but in the process of attempting to loosen the last one, it was damaged beyond repair. Despite using a screw extraction solution, the screw's threads were further damaged, making it impossible to grip due to the shallowness of the grooves.


★ Work Log

The Dyson vacuum cleaner was promptly sent to our company for assistance.


★ Method

The customer expressed a feeling of resignation, saying, "I thought I had no choice but to discard it. Just your assistance would be greatly appreciated." Despite this, with Urus-kun watching over, the Screw Rescue Team initiated an emergency operation. Using a product still in development (not yet publicly available), the screw was successfully extracted.


★ Customer Appreciation

The customer expressed their gratitude, saying, "We are delighted that you were able to remove the screw. Thank you very much. We look forward to receiving it." 🦖

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