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2023.10.09 [Screw Rescue Report] Steering Wheel Torx Screw

This report documents a no-thread Q resolution from a customer in Musashino City, Tokyo, Japan.

★ Issue Description

"I am in a very difficult situation. The T30 bolt securing the Mercedes-Benz E-Class steering wheel has stripped. It's extremely tight, and the limited access from the back makes it a very challenging task. I don't know how to remove it."

★ Work Log & Method

After checking the damaged screw, a decision was made to send a Socket Screw Extractor DBZ-440 & 450. The customer attempted to extract...

★ Customer Appreciation

"Thanks to your help, I managed to remove the screw!!! I'm thrilled!!! Thank you so much. It turns out the screw was overtightened in a place where it didn't need to be, causing the steering wheel play issue. I've identified the problem and completed the repair. I can't thank you enough for your assistance." We received this delightful email 🦖

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