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2023.10.06 [Screw Rescue Report] Dyson Vacuum Cleaner

This report is a Screw Rescue report from a customer in Nishi-Tokyo City, Tokyo.

★Issue Description

"I attempted to remove the screws to replace the battery on my Dyson DC62 vacuum cleaner but failed and ended up stripping the screws. I tried using a 'screw extractor' tool from another company, but it didn't work. I tried various methods, but they only made the situation worse. When I happened to see your company's advertisement at a home center, I decided to ask your assistance."

★Work Log

The vacuum cleaner was sent to our company, and under the watchful eye of Urusu, the Screw Rescue Team performed an emergency operation.


Utilizing the secret technique of the Super Short Socket Screw Extractor DBZ-300 series (So called Gokutan Neji Mogura), we successfully rescued the stripped screws. We are pleased to report this.

★Customer Appreciation

"I was able to remove the screws promptly thanks to your help. I had almost given up since the screws seemed impossible to remove, but when I received the news that the screws were out, I was truly impressed by the professionalism. It was a real lifesaver. I wish your company continued success." We received this delightful email 🦖.

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