This report documents a screw-related issue reported by a customer in the Saitama Prefecture, Kawaguchi City, Satoyama, Kanto Region, Japan.
Issue Description:
"The two screws on the grip part of the Pro Controller are extremely tight and cannot be removed easily. I tried to turn them, but it made them even more difficult to remove."
Work Log:
Upon receiving the item, the Screw Rescue Team, with "Urus-kun" overseeing the operation, conducted an emergency rescue operation.
Although they were tightly fastened, using a combination of the Rapid Screw Extractor DBZ-58 (So called Neji BAZOOKA) and
Go-through Screwdriver Handle DZ-70, both screws were successfully extracted without any damage.
Customer's Appreciation:
"We sincerely appreciate your prompt response!! Your assistance exceeded our expectations, and we are extremely grateful for it." 🦖
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