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2023.09.25 [Screw Rescue Report] CNC Lathe

This report documents the Screw Rescue response from a customer in Fukushima Prefecture, Tohoku region, Japan.

★ Issue

"Our CNC lathe's M12 hex bolt has completely stripped. Is there a way to remove it? I have no way to remove this screw!"

★ Work Log

We urgently dispatched prototypes of the Socket Screw Extractor (Ver. 5) and (Ver. 6), so-called Neji Mogura in two separate shipments.

★ Customer's Appreciation

"We would like to express our heartfelt gratitude for your prompt assistance, even in the midst of your busy schedule. Your team's kindness deeply touched us. Thanks to your company's support, our work proceeded very smoothly, and we are filled with gratitude. We want to convey our appreciation in this letter for the wonderful connection we have with all of you." - A very thoughtful letter received from the customer 🦖

The background of how the customer learned about Screw Rescue: "I knew about Screwosaurus from the Setagaya Base of George Tokoro, so I checked the website to see if there was a solution." We were delighted to hear this! Thank you very much! 

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